Shipping Policy
Shipping Information
At TopNew UK, we aim to provide a reliable and efficient delivery service for all supplement orders. All products are shipped from the United Kingdom and carefully packaged to ensure they arrive safely.
Delivery Times
Estimated delivery times:
UK Delivery
- UK Standard Delivery: 3–5 working days
International Delivery
- EU Countries: 5–10 working days
- Other International Destinations: Delivery times may vary depending on the destination, customs processing, and local delivery services.
Please note that delivery times are estimates and may be affected by circumstances outside of our control, including courier delays, weather conditions, public holidays, customs checks, and seasonal demand.
Order Processing
Orders are processed after payment has been successfully received. We aim to dispatch orders as quickly as possible. Orders placed on weekends or public holidays will be processed on the next working day.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available. You can use this information to monitor your delivery progress.
Incorrect Delivery Information
Please ensure your delivery address and contact details are correct before completing your order. TopNew UK cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will assist in investigating the issue with the relevant delivery provider.
Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us as soon as possible so we can help resolve the issue.
Customs and Import Charges
For international orders, customers are responsible for any customs duties, import taxes, or additional charges that may be applied by their destination country.
Contact Us
If you have any questions regarding your order or delivery, please contact the TopNew UK customer support team. We are happy to assist with any shipping enquiries. Please find our contact Information at the bottom of this page.
