Terms and Conditions for TopNew UK

Welcome to the official Terms and Conditions for TopNew UK, a trading name of Hill Davenport Limited. This comprehensive document outlines the legal agreement between our company and users of our website or purchasers of our natural supplements and wellness products. These terms have been carefully crafted to protect both our customers and our organisation while ensuring compliance with UK regulations for the natural supplements industry.

Please review this document thoroughly before using our services or making any purchases, as your continued use constitutes acceptance of these terms. By accessing our website, placing orders, or creating an account, you acknowledge that you have read, understood, and agree to be bound by all provisions contained herein.

Website Usage Agreement

Our website www.topnew.uk is designed to provide information about our products and facilitate online purchases. While we strive to ensure all information is accurate and up-to-date, we cannot guarantee complete accuracy at all times. We reserve the right to modify, suspend, or discontinue any aspect of our website without prior notice.

Product Information and Disclaimers

TopNew UK offers natural supplements and wellness products intended to support general health. Our products are not intended to diagnose, treat, cure, or prevent any disease. All product descriptions, including potential benefits, are based on general research and should not be considered medical advice. We recommend consulting with healthcare professionals before starting any supplement regimen, particularly if you have existing health conditions or are taking medications.

Ordering and Payment Terms

By placing an order, you confirm that all information provided is accurate and that you are authorized to use the payment method selected. We accept various payment methods as indicated during the checkout process. All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to refuse or cancel any order at our discretion, including cases of pricing errors or suspected fraudulent activity.

Introduction and General Information

TopNew UK is a premier online retailer specialising in natural supplements and wellness products designed to support overall health and well-being. Operating from our headquarters at Unit 19, Millmead Business Centre, Millmead Road, London N17 9QU, we are committed to providing high-quality products that comply with all applicable UK laws and regulations governing the supplements industry.

By accessing www.topnew.uk, creating an account, browsing our catalogue, or purchasing our products, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and Hill Davenport Limited (trading as TopNew UK).

These Terms and Conditions should be read in conjunction with our Privacy Policy, which explains how we collect, use, and protect your personal information. If you do not agree with any part of these terms, you must not use our website or purchase our products. We reserve the right to modify these terms at our discretion, with changes becoming effective immediately upon posting to the website.

It is important to note that TopNew UK is a trading name of Hill Davenport Limited, a company registered in England and Wales. Our official registered address is Unit 19, Millmead Business Centre, Millmead Road, London N17 9QU, United Kingdom. This information is provided in accordance with UK business regulations requiring clear identification of the legal entity behind commercial operations.

We emphasize that by using our website or purchasing our products, you enter into a legally binding agreement governed by UK law. This agreement outlines your rights and responsibilities as a customer, as well as our obligations as a retailer of natural supplements and wellness products. We have structured these terms to provide transparency and clarity regarding all aspects of our business relationship with our valued customers.

Eligibility and Account Registration

Age Requirements and Legal Capacity

You must be at least 18 years of age to purchase products from TopNew UK or to create an account on our website. By proceeding with any purchase or account registration, you represent and warrant that you are at least 18 years old and possess the legal capacity to enter into a binding contract under UK law. We reserve the right to request proof of age verification at any point before or after a purchase is made, which may include government-issued identification documents.

All products sold by TopNew UK are exclusively intended for adult use. It is expressly forbidden to purchase our supplements for consumption by individuals under 18 years of age. This restriction applies even if the purchase is made by an adult on behalf of a minor. Violations of this policy may result in immediate order cancellation, permanent account termination, and potential referral to relevant authorities where applicable.

For corporate or business accounts, the individual registering must be authorised to act on behalf of the entity and bind the entity to these Terms and Conditions. Business accounts must provide accurate company registration details, including VAT numbers where applicable.

Account Security and Management

When you create an account on our website, you agree to provide accurate, current, and complete information during the registration process. This includes your full legal name, a valid email address, current residential address, and accurate contact information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for any activity that occurs under your account. We strongly recommend using strong, unique passwords and not sharing your login details with any third parties.

For enhanced security, we recommend enabling two-factor authentication when available. Account sharing is strictly prohibited – each individual user must create and maintain their own separate account. Multiple accounts registered to the same individual may be merged or terminated at our discretion.

You must notify TopNew UK immediately at [email protected] if you become aware of any unauthorised access to your account or any other security breach. This includes lost or stolen credentials, suspicious account activity, or unauthorised purchases. We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or that we suspect are being used fraudulently or improperly.

Data Processing and Communications

Account information will be processed in accordance with our Privacy Policy. By creating an account, you consent to receive transactional emails related to your account status, order confirmations, and important product updates. These essential communications include order confirmations, shipping notifications, delivery updates, account security alerts, and critical product recalls or safety information.

You may opt out of marketing communications at any time through your account settings or by using the unsubscribe feature in our marketing emails, but we reserve the right to send essential service-related communications even after you have opted out of marketing messages. We commit to limiting these communications to necessary information regarding your orders, account, or our services.

Account Termination and Service Refusal

TopNew UK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion if we believe that customer conduct violates applicable laws or is harmful to our interests or the interests of other customers. Grounds for such actions include but are not limited to: providing false information, engaging in fraudulent activities, abusing our return policy, using abusive language towards our staff, attempting to circumvent our website security measures, or using our products in a manner inconsistent with their intended purpose.

Upon account termination, you may lose access to any accumulated loyalty points, saved payment methods, order history, and other account benefits. Where legally required, we will retain certain information in accordance with our data retention policies and applicable law even after account termination.

Product Information and Health Disclaimers

TopNew UK strives to provide accurate, comprehensive information about all products listed on our website. This includes detailed descriptions of ingredients, recommended usage guidelines, potential benefits, and any relevant warnings. However, despite our best efforts, we cannot guarantee that all product descriptions are entirely free from errors or omissions, as product formulations may change over time, and product packaging or manufacturer information may contain details that differ from what is presented on our website.

Each product page contains specific information regarding the active ingredients, their concentrations, and their origins. We are committed to transparency regarding our sourcing practices and manufacturing standards. All TopNew UK supplements are produced in facilities that adhere to Good Manufacturing Practices (GMP) and undergo rigorous quality testing before release to market.

All statements regarding dietary supplements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

Our supplements are formulated to support overall wellness and are not pharmaceutical products. The results from using our products may vary from person to person. We strongly recommend consulting with a qualified healthcare professional before beginning any new supplement regimen, particularly if you have existing health conditions, are pregnant or breastfeeding, or are taking prescription medications.

Important Health Considerations

While our products are designed to promote wellness, there are several important health considerations all customers should be aware of before purchasing:

Contraindications

TopNew UK supplements are not recommended for use by individuals who are pregnant, breastfeeding, allergic to seafood, or have serious health conditions. Always read product labels carefully before use. Specific conditions that may contraindicate use of our supplements include, but are not limited to: uncontrolled hypertension, liver or kidney disease, autoimmune disorders, bleeding disorders, or history of stroke or heart attack. If you have any pre-existing medical conditions, please consult your healthcare provider before starting any supplement regimen.

Medication Interactions

Do not take TopNew UK supplements if you are currently on prescription medications without prior consultation with your healthcare provider, as interactions may occur. Some supplements may alter the effectiveness of certain medications or cause adverse reactions when combined. Particular caution should be exercised if you are taking blood thinners (such as warfarin), diabetes medications, immunosuppressants, or medications for high blood pressure. Always inform your healthcare provider about all supplements you are taking to ensure safe concurrent use with any prescribed medications.

Age Restrictions

All TopNew UK products are strictly not recommended for anyone under the age of 18 years. We reserve the right to cancel any order we suspect is intended for use by minors. Our formulations are specifically designed for adult physiology and have not been tested for safety or efficacy in children or adolescents. The nutritional and supplementary needs of individuals under 18 differ significantly from adults, and require specialized guidance from pediatric healthcare providers.

Allergies and Sensitivities

Our products may contain ingredients derived from common allergens such as soy, dairy, nuts, or shellfish. All potential allergens are clearly listed on product labels and in online descriptions. If you have known allergies or sensitivities, please review ingredient lists thoroughly before purchase. In case of any adverse reaction after taking our supplements, discontinue use immediately and seek medical attention if symptoms persist or worsen.

Recommended Usage and Storage

For optimal effectiveness and safety, TopNew UK supplements should be taken exactly as directed on the product label. Exceeding recommended dosages will not enhance results and may increase the risk of adverse effects. All supplements should be stored in a cool, dry place away from direct sunlight and out of reach of children. Most products remain viable until the expiration date printed on the packaging when stored properly.

TopNew UK reserves the right to update product information, ingredients, or warnings at any time without prior notice. Customers are encouraged to review product information regularly and to contact our support team with any questions or concerns about our products. For specific guidance on any of our supplements, please email our dedicated customer support team at [email protected] or call our helpline at 0800-123-4567 during business hours.

Orders, Pricing and Payment

By placing an order through www.topnew.uk, you are making an offer to purchase the products in your shopping basket subject to these Terms and Conditions. All orders are subject to acceptance and availability. TopNew UK reserves the absolute right to reject any order without stating a reason, particularly in cases where we suspect fraudulent activity, inability to verify customer information, or potential misuse of our products. Please note that product availability may vary, and items in your basket are not reserved until your order is confirmed.

All prices displayed on our website are in British Pounds Sterling (£) and include Value Added Tax (VAT) at the current applicable rate. While we strive to ensure all pricing information is accurate, we reserve the right to correct any pricing errors and to change prices without prior notice. If a price change occurs after you have submitted an order but before we have processed it, we will contact you to confirm whether you wish to proceed with the order at the corrected price. Promotional discounts may be applied to qualifying orders but cannot be combined unless explicitly stated otherwise.

TopNew UK accepts payments through several secure payment methods for your convenience and security. These include PayPal, Apple Pay, and all major credit/debit cards including Visa, Mastercard, and American Express. Processing times vary by payment method, with PayPal and Apple Pay typically processing within 1 hour, credit/debit card payments within 2 hours, and bank transfers potentially taking up to 24 hours to clear. All payments must be completed and fully processed before any order will be dispatched. If we encounter any issues processing your payment, we will notify you promptly, and your order will remain on hold until payment is successfully completed.

For your security, all payment information is encrypted using industry-standard SSL protocols, and we do not store complete credit card details on our servers. Our payment gateways comply with the latest PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure the highest level of transaction security. We may perform additional security checks on certain transactions to protect both our customers and our business from fraudulent activities.

When placing an order, you are responsible for ensuring that all details provided are accurate and complete. This includes your billing address, shipping address, contact information, and payment details. Inaccurate information may result in delivery delays or order cancellation. Once an order has been submitted, you will receive an order acknowledgement email confirming receipt of your order. Please note that this email does not constitute acceptance of your order. A legally binding contract is only formed when we send you confirmation that your order has been dispatched.

For orders with multiple items, we may sometimes dispatch products separately based on availability. In such cases, you will not incur additional shipping charges beyond those displayed at checkout. If an ordered item is unavailable or significantly delayed, we will contact you with options to either wait for the item, replace it with an alternative, or receive a refund for the unavailable product.

Corporate or bulk orders may be subject to different terms and special pricing arrangements. Business customers interested in placing bulk orders are encouraged to contact our customer service team directly to discuss specific requirements and potential volume discounts. We reserve the right to limit quantities of certain products, particularly during promotional periods or for items in high demand.

Shipping, Delivery and Tracking

TopNew UK strives to process all orders promptly and efficiently. Orders are typically processed within 1-2 business days of payment confirmation, excluding weekends and public holidays. However, during peak periods or promotional events, processing times may be extended. Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information where applicable.

Shipping Methods and Timeframes

We offer various shipping options to meet your delivery needs. Each shipping method includes tracking capabilities to keep you informed about your order’s journey.

Standard UK Delivery

Our most economical shipping option for UK customers provides reliable delivery within 3-5 business days. This service includes full tracking and is available for all UK addresses, including Northern Ireland, Scottish Highlands, and most UK islands. Standard delivery orders are dispatched via Royal Mail or trusted courier partners depending on package size and weight.

Express UK Delivery

When you need your items quickly, our Express UK Delivery service ensures your order arrives within 1-2 business days. Orders placed before 2:00 PM Monday through Friday will be dispatched the same day. Express delivery includes priority handling, expedited shipping, and comprehensive tracking with delivery notifications. This service is available for all mainland UK addresses, though some remote locations may require additional time.

European Delivery

For our customers across Europe, we offer reliable shipping with an estimated delivery timeframe of 5-10 business days. All European shipments include tracking capabilities and are dispatched via reputable international carriers. Countries within the EU may experience shorter delivery times (typically 5-7 days), while non-EU European countries may require the full estimated timeframe due to additional customs processing.

International Delivery

We ship to most countries worldwide with estimated delivery times of 10-15 business days. International orders are handled with care and dispatched using trusted global shipping partners that provide end-to-end tracking. Delivery times may vary significantly based on the destination country, local customs procedures, and regional postal efficiency. Some remote locations may require additional transit time beyond our standard estimates.

Shipping Costs and Policies

Shipping costs are calculated based on delivery location, weight, and the shipping method selected at checkout. Our system provides transparent pricing before you complete your purchase.

Free standard shipping is offered on all UK orders above £50 and on international orders above £100, unless otherwise specified during promotional periods. These thresholds may change during special sales events, with updated information clearly displayed on our website.

For international orders, please note that TopNew UK is not responsible for any customs duties, taxes, or import fees that may be levied by international customs authorities. These charges are the responsibility of the recipient and are typically collected at the time of delivery or when collecting your package. We recommend familiarizing yourself with your country’s import regulations and potential additional costs before placing an order.

Tracking Your Order

All shipping methods include tracking capabilities to help you monitor your order’s progress. Once your order is dispatched, you will receive an email containing your tracking number and instructions on how to track your package. You can also log into your TopNew UK account to view real-time tracking information.

For UK deliveries, tracking typically updates at major scanning points throughout the journey. International tracking may be less detailed while the package is in transit between countries but will resume normal tracking once it reaches the destination country’s postal system.

Delivery Considerations

Risk of loss or damage to products transfers to the customer once the package has been delivered to the specified shipping address or collected by the customer. TopNew UK provides appropriate packaging to protect items during transit, but we are not liable for any delays caused by customs clearance procedures, postal strikes, extreme weather conditions, or other circumstances beyond our reasonable control.

For deliveries to business addresses, please ensure that someone is available to receive the package during normal business hours (typically 9:00 AM to 5:30 PM, Monday through Friday). For residential deliveries, if you are not available to receive your package, the carrier may leave a delivery attempt notice with instructions for rescheduling or collection from a local depot or post office.

Delivery Issues and Support

In the event that a package is reported as undelivered, damaged, or lost in transit, TopNew UK will cooperate fully with the delivery service to locate the package or resolve the issue. Customers should report any delivery issues within 7 days of the expected delivery date by contacting our customer service team at [email protected].

While we will make every reasonable effort to assist with delivery problems, claims for lost or damaged packages must be directed to the carrier once the package has left our facility. Our customer service team will guide you through this process and provide all necessary documentation to support your claim.

For packages marked as delivered but not received, we recommend checking with neighbors, looking for alternative delivery locations on your property, and contacting the delivery carrier directly using the tracking number provided. In most cases, packages reported as “delivered” have been left in a safe location or with a neighbor.

Returns, Refunds and Customer Satisfaction

At TopNew UK, we are committed to customer satisfaction and stand behind the quality of our products. We understand that occasionally you may need to return a product, and we have established the following comprehensive return and refund policy to ensure a fair and transparent process for all our customers.

Return Process

Our return process consists of four straightforward steps designed to make your experience as hassle-free as possible:

Step 1: Initial Contact

Within 7 days of receiving your order, please contact our dedicated customer service team at [email protected] to initiate a return request. Be prepared to provide your order number, the specific items you wish to return, and the reason for your return. Our representatives are available Monday through Friday, 9am to 5pm GMT, to assist you with any questions or concerns about the return process.

Step 2: Return Approval

Our team will carefully review your request and provide a Return Merchandise Authorisation (RMA) number if approved. This RMA number is essential for processing your return efficiently and must be included with your shipment. Approval is typically granted within 1-2 business days. Please note that returns initiated without an RMA number may experience significant processing delays or may be refused.

Step 3: Product Return

Return the unused product in its original packaging with the RMA number clearly marked on the outer package. We recommend using a tracked shipping service to ensure your return can be monitored throughout the delivery process. Please secure the items properly to prevent damage during transit, as items damaged during return shipping may affect your eligibility for a full refund. All returns should be sent to: TopNew UK Returns Department, Unit 14, Riverside Business Park, London, SE10 8XZ.

Step 4: Inspection & Processing

Upon receipt, our quality control team will thoroughly inspect the returned items to ensure they meet our return criteria. Once approved, we will process your refund within 7-14 business days. You will receive an email confirmation once your refund has been processed. Please allow 3-5 additional business days for the funds to appear in your account, depending on your financial institution’s policies.

Eligibility Criteria for Returns

Eligible for Return

• Unopened products in their original, sealed packaging that are returned within 30 days of purchase
• Products with manufacturing defects or damage that occurred prior to delivery, documented with photographs
• Products that do not match the description or specifications provided on our website
• Incorrect items received (different from what was ordered on your confirmed order form)
• Items that fail to perform as reasonably expected based on product descriptions and documentation

Not Eligible for Return

• Products with broken seals or opened packaging, unless defective upon first use
• Products that have been used, consumed, or show signs of wear beyond inspection
• Products damaged after delivery due to improper handling, misuse, or failure to follow included instructions
• Personalised or custom-made products created to your specifications
• Products purchased during clearance or special promotional sales clearly marked as “non-returnable”
• Digital products or services that have been accessed or downloaded
• Perishable goods or items with sanitary seals broken

Refund Information

Refunds will be issued to the original payment method used for the purchase. The refund amount will include the purchase price of the returned items, excluding any shipping charges unless the return is due to our error (such as sending an incorrect or defective product). If a return is approved due to our error, we will also reimburse the original shipping costs and cover the return shipping expenses. Please retain your return shipping receipt if our error necessitated the return.

For partial returns from a larger order, refunds will be processed proportionally. Any promotional discounts or offers applied to the original order may be recalculated based on the revised order value after the return. For example, if you received a 10% discount for ordering over £100 but your return brings the order value below that threshold, the discount may be removed from your refund calculation.

Exchange Options

If you prefer to exchange an item rather than receive a refund, please indicate this clearly when initiating your return request. Exchanges are subject to product availability and may be processed more quickly than refunds in many cases. If the exchanged item has a different price than the original purchase, you will either be charged the difference or refunded the balance accordingly.

Customer Satisfaction Guarantee

Beyond our standard return policy, TopNew UK offers a 100% satisfaction guarantee on all our premium product lines. If you are not completely satisfied with your premium purchase for any reason, please contact our customer service team within 60 days of receipt. We will work with you to find a suitable resolution, which may include special return arrangements, product replacement, or store credit depending on the circumstances.

We continuously monitor and improve our products based on customer feedback and returns data. Your experience matters to us, and we encourage you to share any suggestions you might have for improving our products or services by emailing [email protected].

Intellectual Property and Website Usage

Ownership of Content

All content featured on the TopNew UK website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof, is the exclusive property of Hill Davenport Limited or its content suppliers and is protected by UK and international copyright, trademark, and intellectual property laws. The unauthorized use, reproduction, modification, distribution, transmission, republication, display, or performance of the content on this website is strictly prohibited.

The TopNew UK name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Hill Davenport Limited. You may not use these marks without the prior written permission of Hill Davenport Limited. All other trademarks not owned by Hill Davenport Limited that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TopNew UK or Hill Davenport Limited.

Limited License for Website Use

TopNew UK grants you a limited, non-exclusive, non-transferable license to access and make personal use of the website. This license does not include any resale or commercial use of the site or its contents. No portion of the website content may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent from Hill Davenport Limited.

This limited license specifically prohibits:

• Downloading or copying account information for the benefit of another merchant
• Using any data mining, robots, or similar data gathering and extraction tools
• Creating derivative works based on the website content
• Framing or utilizing framing techniques to enclose any trademark, logo, or other proprietary information
• Using meta tags or any other “hidden text” utilizing TopNew UK’s name or trademarks

Prohibited Website Activities

You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the website without express written consent from TopNew UK. The following activities are strictly prohibited:

• Systematic scraping or data extraction from the website
• Using automated bots or scripts to interact with the website
• Attempting to probe, scan, or test the vulnerability of the website or any associated system or network
• Attempting to breach security or authentication measures
• Interfering with service to any user, host, or network

Website Functionality and Limitations

TopNew UK does not warrant that the website will operate error-free or that the server is free of viruses or other harmful components. We make reasonable efforts to ensure that the website is available 24 hours a day, 7 days a week. However, there will be occasions when the website will be interrupted for maintenance, updates, or other technical reasons. TopNew UK reserves the right to restrict access to certain features or parts of the website as deemed necessary.

The website and its content are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, either express or implied. TopNew UK does not guarantee that the functions contained in the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components.

User Conduct and Responsibilities

Users must not engage in any activity that imposes an unreasonable load on our infrastructure, interferes with the proper working of the website, or attempts to circumvent any security measures. This includes, but is not limited to:

• Attempting to gain unauthorized access to any part of the website
• Conducting denial-of-service attacks or similar disruptive actions
• Introducing malicious code, viruses, trojans, or other harmful materials
• Using the website to send unsolicited communications or promotional materials
• Accessing the website through automated means that may burden our infrastructure

User-Generated Content and Submissions

Any user-generated content, feedback, comments, or suggestions you submit to TopNew UK shall be deemed non-confidential and non-proprietary. TopNew UK shall have the right to use, copy, distribute, and disclose any such content for any purpose, without compensation to you. By submitting such content, you warrant that you own or control all rights to the content and that its publication will not violate any third-party rights.

User submissions may be used by TopNew UK for product improvement, marketing materials, or other business purposes. While we may acknowledge your contribution, we are under no obligation to do so, and you will not be entitled to any payment, royalties, or other compensation for our use of your submissions.

Modifications to Website and Services

TopNew UK reserves the right to modify, suspend, or discontinue any aspect of the website at any time, including the availability of any features, without notice or liability. We may also impose limits on certain features or restrict your access to parts or all of the website without notice or liability if we suspect violations of these Terms and Conditions or other potentially harmful conduct.

Changes to the website may include, but are not limited to, modifications to content, functionality, hours of availability, and equipment needed for access or use. These changes may affect your ability to access or use the website, and TopNew UK shall not be liable for any consequences resulting from such changes.

Disclaimers, Limitation of Liability and Indemnification

Disclaimer of Warranties

To the maximum extent permitted by applicable law, TopNew UK provides the website and products on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. TopNew UK does not guarantee that the website will meet your requirements, be uninterrupted, secure, or error-free, or that defects will be corrected.

While we make reasonable efforts to ensure the accuracy of product information, we do not warrant that product descriptions, information, or other content on the website is accurate, complete, reliable, current, or error-free. The efficacy of dietary supplements may vary from person to person, and TopNew UK makes no guarantees regarding specific health outcomes or benefits from using our products.

Product images are for illustrative purposes only and may differ from the actual product due to packaging updates, manufacturing variations, or display settings on your device. Colors, in particular, may appear differently depending on your screen settings and resolution.

Statutory Rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law, which cannot be waived or limited by contract. These rights include, but are not limited to, the right to receive products that are as described, of satisfactory quality, and fit for purpose. The Consumer Rights Act 2015 provides that goods must match their description, be of satisfactory quality, and be fit for any particular purpose made known to the seller.

If you believe a product is faulty or not as described, you have the right to request a repair, replacement, or refund within a reasonable time frame in accordance with UK consumer protection laws.

Limitation of Liability

TopNew UK’s total liability for any claim arising from or related to your use of our website or products shall not exceed the amount you paid for the specific product or service giving rise to such claim. This limitation applies regardless of the basis of the claim, whether in contract, tort (including negligence), strict liability, or otherwise.

This limitation of liability extends to any damages or losses resulting from:

• Your use of, or inability to use, the TopNew UK website
• Any products purchased or obtained through the website
• Any unauthorized access to or alteration of your data
• Any statements or conduct of any third party on the website
• Any other matter relating to the website or products

Indemnification

You agree to indemnify, defend, and hold harmless Hill Davenport Limited (trading as TopNew UK), its directors, officers, employees, and agents from any claims, liabilities, damages, costs, and expenses arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

This indemnification obligation includes, but is not limited to, legal fees and expenses incurred in defending against any claim, action, or proceeding. TopNew UK reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with TopNew UK in asserting any available defenses.

Exclusions and Limitations

In no event shall TopNew UK be liable for any indirect, incidental, special, punitive, or consequential damages resulting from any aspect of your use of the website or products, including but not limited to loss of revenue, profits, business, data, goodwill, or other intangible losses, even if TopNew UK has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Therefore, some of the above limitations in this section may not apply to you. In particular, nothing in these Terms and Conditions shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from negligence or fraud.

The limitations of liability and disclaimers in these Terms and Conditions are fundamental elements of the agreement between TopNew UK and you. TopNew UK would not be able to provide the website or products on an economic basis without such limitations.

Force Majeure

TopNew UK shall not be liable for any failure to perform its obligations under these Terms and Conditions where such failure results from any cause beyond TopNew UK’s reasonable control. These causes may include, but are not limited to, power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, pandemic, epidemic, or other events beyond our control.

Third-Party Links and Content

The TopNew UK website may contain links to third-party websites or services that are not owned or controlled by TopNew UK. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that TopNew UK shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Governing Law, Dispute Resolution and Final Provisions

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. This means that all legal aspects of our relationship with customers are interpreted under English and Welsh legal frameworks, regardless of where you may be accessing our services from. Any dispute arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, which will have the sole authority to make binding judgments on any legal matters pertaining to these Terms.

Dispute Resolution

If a dispute arises between you and TopNew UK, we encourage you to first contact us directly at [email protected] to seek an amicable resolution. Our customer service team is trained to handle concerns efficiently and fairly. We believe that most disagreements can be resolved through open communication and good faith negotiations without resorting to formal legal proceedings. If you are dissatisfied with a product or service, please provide us with details of your concern, including any relevant order numbers and specific issues.

If the matter cannot be resolved through direct communication despite our best efforts, any legal proceedings shall be brought in the courts of England and Wales, unless otherwise required by mandatory consumer protection laws in your country of residence. We recognize that in some jurisdictions, consumers are entitled to bring actions in their local courts, and nothing in these Terms is intended to limit such rights where they exist under applicable law.

Amendments to Terms

TopNew UK reserves the right to update, change, or replace any part of these Terms and Conditions by posting updates or changes to our website. Such modifications may be necessary to reflect changes in business practices, legal requirements, or the evolution of our services and products. While we may attempt to notify users of significant changes, it is your responsibility to check our website periodically for changes. We recommend reviewing the Terms and Conditions whenever you make a purchase or after receiving notice of updates.

Your continued use of or access to our website or services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. If you do not agree with the revised Terms, you should discontinue using our services and website. Please note that changes to these Terms will not apply retroactively to transactions or disputes that occurred before the changes were implemented.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms and Conditions shall continue in full force and effect. This “severability” clause ensures that the entire agreement does not fail simply because one part is problematic. Instead, only the problematic provision is removed or modified, while the remainder of the agreement remains binding and enforceable between TopNew UK and its customers.

The determination of whether a provision is invalid, illegal, or unenforceable shall be made with reference to applicable law and legal precedent. If a court determines that any provision requires modification to be enforceable, the parties intend that the court should modify the provision to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, that it be severed and the remaining terms continue in full force and effect.

Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us through the following channels:

• Email: [email protected] – We aim to respond to all email inquiries within 2 business days
• Postal Address: TopNew UK (Hill Davenport Limited), Unit 19, Millmead Business Centre, Millmead Road, London N17 9QU, United Kingdom
• Customer Support: Available Monday through Friday, 9:00 AM to 5:00 PM GMT. Our customer service representatives are trained to address any concerns related to our Terms and Conditions, privacy practices, or product inquiries.

When contacting us, please provide relevant details such as your order number, account information, and a clear description of your query or concern. This will help us address your issue more efficiently. For urgent matters, email communication is recommended as it creates a documented record of your inquiry.

By using the TopNew UK website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. Your agreement is indicated through your continued use of our services or by completing a purchase transaction. If you do not agree to these terms, please do not use our website or purchase our products.

These Terms and Conditions represent the complete agreement between you and TopNew UK regarding your use of our website and services, superseding any prior agreements or understandings, whether written or oral. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Last Updated: 1 July 2023